Frequently Asked Questions
Need some help with how this all works? find the answer here!
How do I play?
Playing for big lotto jackpots on LuckyLottos.com is easy. Simply select the lotto of your choice from the menu bar, choose the manual or quick pick entry option, confirm your draw date and entry span, and then proceed to checkout. It couldn’t be easier. For more details on how to play please visit our ‘How to Play’ page.
What lotto games do you offer?
LuckyLottos.com currently offers entry into eight lotto games: Euromillions, EuroJackpot, USA Powerball, Mega Millions, SuperEnaLotto, SuperEna Max and the two Keno games: Lucky 12 and Lucky 9
What are instant lotto games?
An instant lotto game refers to a Keno-style lottery game offered on LuckyLottos.com. Draws are held every five minutes, 24 hours a day, seven days a week. This frequency allows for a more immediate result on your lotto entries and lets you to try your luck for big prizes many times in a single day. You can view more information about these games on the Lucky 12 and Lucky 9 information pages.
How will I know if I’ve won?
LuckyLottos.com will notify you within hours of the official draw taking place. Every player is emailed the results, with winnings being immediately credited to a player’s account. Winners of large amounts are contacted personally via telephone.
How will I be paid out if I win?
When it comes to withdrawing your winnings, LuckyLottos.com has a number of payment options available to you including Bank Transfer and E-Wallet options. Please consult the winnings withdrawal page for more information.
Are my winnings guaranteed? What are my assurances that I will be paid out?
LuckyLottos.com is owned by Lucky Enterprises, a company that is very successful in the online lottery industry. Lucky Enterprises operates under a national license issued by the Curacao Gaming Commission, this means it is subject to rigorous audits and regulation, ensuring the highest standards are maintained when it comes to ticket purchasing and prize payments. Lucky Enterprises has earned itself the reputation as the most secure and trusted lottery services provider in the world.
Can I play from my country?
LuckyLottos.com accepts players from around the world with the exception of the following: USA, Spain, Netherlands, France, South Africa and Curacao.
Do you have an affiliate program I can join?
LuckyLottos.com is available for affiliates and webmasters to promote via the generous LottaRewards affiliate program. Known as the ‘Affiliate Zone’ for over a decade until it was rebranded in 2008 to LottaRewards.com, this program has been paying out monthly commissions in excess of six figures and has earned a well-deserved reputation as the number one lottery affiliate program in the world. Join now via LuckyLottos Affiliates.
What payment options do you offer?
There are a number of payment options on LuckyLottos.com. These options will vary from country to country. For a list of options available to you, please consult the ‘Banking’ page.
Who owns this website?
LuckyLottos.com is owned and operated by Lucky Enterprises, a company that is very successful in the online lottery industry.
Do you purchase lotto tickets?
LuckyLottos.com operates on a hybrid ticket purchasing model, meaning that jackpots below a certain size are insured with ticket brokering services (i.e. the purchase of actual tickets) occurring once the jackpot has reached a certain size.
I chose another currency, why are the jackpots different?
LuckyLottos.com is by default displaying all jackpots in Euro (€) currency. When choosing to display LuckyLottos.com in another currency, certain jackpots will seem slightly smaller or larger than their original value due to our system converting the amount twice. If you have chosen another currency and the jackpots display inconsistently to their original value, the Euro value will override the chosen currency in case of winnings. In the event of a jackpot win, you will be paid in accordance with the original Euro value, as displayed on the website.
Is there a minimum withdrawal amount on my winnings?
There is a minimum withdrawal amount on all player winnings of €10.00. There is no charge by LuckyLottos.com for withdrawals of winnings over this minimum amount.
Do you charge any commission on winnings?
We do not charge an agency commission on any of your winnings on LuckyLottos.com!
Why is my account suspended?
There are several reasons for an account to be suspended by our internal system. Most often, this occurs if you have registered details which do not match with the usage of your account. To ensure our clients are protected from potential fraud, these accounts get suspended automatically. Each account is carefully reviewed by our Security Department, which will advise you of the outcome within 48 hours of the suspension taking place.
Why am I not receiving your emails?
If you do not receive emails being sent out from LuckyLottos.com, there are several likely causes to investigate. Please follow these steps to ensure the emails are received:
A. Please add these email addresses to your safe senders list: email@example.com, firstname.lastname@example.org and email@example.com
B. Please make sure to check your SPAM and JUNK folders and mark emails from us as "Not Spam". This applies in particular to the result emails as these are sent out automatically in large quantities.
C. Your Internet Service Provider (ISP) may also have active restrictions on certain emails, please confirm with them to see whether this is the case.
D. Please check with your email domain holder whether they have applied active spam filters. These filters can also prevent the emails from going through.
E. Your email program may have restrictions applied from your antivirus software, these restrictions then need to be adapted accordingly.
Our results and confirmation emails are being distributed automatically from our server and we can therefore ensure you that these emails have been sent out to all clients.
You also have the option to see your past transactions and results on your Play Account on LuckyLottos.com by following these steps:
My Account > History > Transactions
My Account > History > Results
The entries on your Play Account give you the same guarantee as the result and confirmation emails.
Please contact us via one of our Contact options in case the matter is not resolved.